FAQs and welcome pack

Timings

The event will run daily from the 3rd – 5th November, from 12:00 GMT to 17:00 GMT each day.

Different sessions will take place on different days:
3rd November: Internal and external influences in skin ageing
4th November: Technologies and new concepts for improving and protecting ageing skin
5th November: Consumer expectation, benefits and claims
5th November: Measuring anti-ageing skin care benefits and supporting claims

You can access the daily schedule here

Internet Browser

For the best experience using Hopin (our virtual event platform), we recommend Chrome or Firefox. Safari and Microsoft IE can be less reliable. If you are using a company computer, please check ahead of the event that the company firewalls allow access to Hopin.

Ahead of the event

  • Ensure you have registered here for Hopin by the 30th November – so you can let us know if you have any problems
  • If you are using a company computer, please check ahead of the event that the company firewalls allow access to Hopin
  • Add the times of the conference to your diary (ensuring you have taken into account the timings are given in our GMT)

On the morning of the event

  • Just get onto the virtual event using this link. Login using the username and password you created. And that’s it! You’ll be able to see on the reception page what is live on the stage.
  • While the starting address starts at 12:00 GMT each day, we recommend logging on at 11.50am GMT to watch the ‘How to Use Hopin Video’ which will be shown.
  • Don’t worry – Hopin is very easy to navigate – and we’ll be there to answer your questions on the day

Want to know a bit about Hopin now?

In short, all you need to know is...

  • All of the lectures will take place on the ‘stage’, and will be followed by a 10-15 minute live Q&A in the ‘sessions’ area.
  • You can ask questions in the sessions area by typing in the question box on the right-hand side
  • You can ask the organizers questions in the event chat – and they will get back to you straight away
  • Watch the ‘How to use Hopin’ video to find out more, including how to use the networking functions. This will also be shown 10 minutes before each day of the event starts (11.50am GMT)
  • Or see this PDF for an idea of what the platform looks like