Human Resource Summit
Dolce Campo Real, Lisbon
11-13 October 2023

2023 Topics & Themes

Wellbeing, mental health
Menopausal awareness
Work / life balance
Equality, diversity, and inclusion
Financial wellbeing
Hybrid working – the impact on an organisations culture
Managing teams remotely

If you are interested in a speaking opportunity, please contact

2022 programme - speaker line up!

Stay tuned for HR23 speakers!

Dr Leroy Logan MBE

Former Met Superintendent & Author, Closing Ranks

Ethical Leadership and What it Means
  • Biography

    Dr Leroy Logan MBE is a former superintendent in the Metropolitan police and author of Closing Ranks: My Life as a Cop. A distinguished officer and advocate for building a more equal criminal justice system and society, Leroy is also a founding member and former chair of the Black Police Association.

  • Presentation Outline

    With three decades of experience working in the Met, Leroy has become a highly respected voice on building relationships between police and community, creating a fairer justice system and how to mentor and engage young people. As one of the officers who gave evidence for the Macpherson report, Leroy has also become a leading voice on policing and its relationship with the black communities. He discusses the need for structural change to manage the deficit in soft skills and regulate the consequences of digitalising the force. He also looks at ethical leadership, the importance of creating the necessary space
    to challenge a system, and how to avoid blocks in middle management.

Ludovic Bacot

Vice President - HR
Volvo Group
Digital Transformation : Reimagining the learning Strategy
  • Biography

    With more than 25 years of experience in People and Culture ; Ludovic is a business oriented and innovative HR Executive with an impressive track record in developing and leading change in large international organizations. He possess a deep understanding about what working across cultures and borders means, in particular within Europe, Asia and Americas.
    Ludovic has experience from various industries, primarily High-Tech, Finance and Automotive.
    He holds a Master in in HR Management and successfully attended the Operational Excellent program from CEDEP @INSEAD.

    In his most recent position, he has conducted the transformation of the HR function into an Agile Team, using innovative ways of working to increase the performance and strategic impact of the function. While Heading HR for the Volvo Group Digital & IT organization, (~4500 people worldwide) his key achievement has been to drive the organizational Development enabling the Volvo Group Digital Transformation .
    Ludovic lives in France with his wife and is the proud father of 3 sons. He enjoys Skiing, running long distance, friends, good wines and is passionate about people and cultures and therefore loves traveling the world with his family.
    Last, but not least, he values diversity and is an LGBT Ally.

  • Presentation Outline

    In the presentation " Digital Transformation : Reimagining the learning Strategy" I will share expertise on introducing a new learning strategy and framework aiming to enable and support a sustainable Digital Transformation : Understanding the Learning Dilemma, reimagining the learning Strategy to transform in a Learning Organization, and the milestones to reach there. All based on the example of Volvo Group's Digital transformation journey.

Mandy Eddols

Managing Director - People and Culture
House of Commons
Hybrid in the House of Commons
  • Biography

    Mandy started her career in HR in manufacturing in the UK and the US and has subsequently worked in public and private sector senior HR Roles, including in Financial Services and Higher Education. She now leads on people, culture and ways of working for c3500 staff of the House of Commons and the Parliamentary Digital Service and provides advice to MPs in their role as employers.

    She is a Visiting Professor of HR Management at London South Bank University and has a number of non-executive roles in social housing.

  • Presentation Outline

    Mandy will share what the House of Commons Service has done through from the start of the COVID pandemic to now, to ensure that our priorities to keep Parliament running, and to protect the safety of our visitors, staff and Members, were maintained. The national guidance to work remotely necessitated some radical and innovative changes to how we carried on our business, overturning ways of working that had previously kept the House of Commons functioning for more than 700 years, and the issues with returning to more normal patterns of working

Brian Newman

EVP - Human Resources
Do values have value?
  • Biography

    Brian Newman is EVP, Human Resources for the global division of Ticketmaster responsible for leading and directing all HR activity.

    Brian began his career in HR at ITV in 2000 but after two and a half years moved to Live Nation as HR Manager and progressed to his current role via a number of internal moves. Brian specialises in employee and cultural integration, having played an integral role during the Live Nation and Ticketmaster merger in 2010. Brian works across talent management, has skills in international leadership management development, TUPE, Trade Union Negotiations, benefits and organisational design.

    Brian also enjoys participating in HR industry events, commentating and writing within the sector and has had a number of featured articles within HR Director Magazine, Employee Benefits and People Management. Brian’s team has won a number of awards in recognition of the work they do. Most recently, technology website V3 awarded Ticketmaster the ‘Best Place to Work’ and Employee Benefits awarded Ticketmaster their ‘Best Healthcare and WellBeing scheme’ accolade for their pioneering LiveWell scheme.

  • Presentation Outline

    Brian will share his thoughts on our journey through the pandemic and the many challenges thrown at us. Along with how values and declaring what matters, helped us steer through uncertain times.

    Brian will touch on:
    Defining what matters to the business
    Values that create opportunity versus boxes to tick
    Understanding how values tie to culture
    Connecting culture to success

Bjorn Poelman

Vice President - People
Scaling People (Operations) in a fast growing business;
  • Biography

    Bjorn is VP People at Showpad. After graduating law school, Bjorn's professional journey started at Deloitte Consulting. He has always been triggered by finding the balance of operational excellence and customer/employee experience. He learned & applied himself throughout a broad range of advisory projects (total rewards, international mobility, mergers & acquisitions, developing new offerings, etc.) until Showpad reached out to him in 2018. Showpad is a technology company in Revenue Enablement, that has seen fast growth over the past years.

    To date, Showpad has raised more than $185 million in funding to propel its explosive growth and to extend its position as an industry leader. Bjorn joined the company at 120 employees (now 600 FTE) with a mission to deliver a strong employee experience, in ways that are not only possible for the current hire, but also for the next 100 hires. This leads to a continuous search for efficiencies and looking ahead. He experienced this himself by stepping the growth story when there was no process yet, by building a fresh People Operations team, by leading a global team and by moving internationally few days before the Covid pandemic started. Showpad has a XX% employee engagement & that doesn't go without challenges. Having been outside of HR longer still than within HR, Bjorn often gets told that he's not the typical 'HR-person' (whatever that means :-) ).

  • Presentation Outline

    Bjorn will bring us a story about scaling People (Operations) in a fast growing tech start/scale-up. He'll reflect with us on some of his personal lessons he learned (a business consultant becoming an People Leader & moving from Europe to Chicago during Covid), and the organisational lessons learned (uplifting HR operations to be(come) a strategic influencer & leading through continuous change; how do you cover the basics short-term but prepare yourselves & your teams for the mid- and longterm. at the same time (whilst very likely, your team is continuously under capacity).

    Bjorn believes everyones story is unique and there is a lot we can all learn from each other. By sharing some of his lessons learned, he hopes he can help a few people avoid a number of bumps in their roads.

Zoë Ogden

People Director
Engaging Gen Z: The Next Generation of the workforce
  • Biography

    Zoë is People Director at Impression, a digital marketing agency. Having started her career in global retail, Zoë spent a year working internationally in Australia on the Commonwealth Games, before returning to the UK. After spending a few years working within a tech SME, Zoë decided to join a large FMCG, to further broaden her knowledge of different sectors. She has now returned to the world of SMEs and high growth. In the past 12 months, Zoë has successfully led the team to winning "Best UK Agency" and "Best Workplace Environment" at the UK Culture Awards and Impression has also placed highly on the Great Place to Work listings for 2022.

  • Presentation Outline

    In this presentation, Zoë will share her observations of working within two different SMEs with predominantly Gen Z workforces. As a millennial herself, Zoë will share the differences we are seeing from the next emerging generation and what this means for organisations. She will also discuss how we can be inclusive to all generations and consider everyone's needs and motivations.

Nicola Marshall

People Director
Welcome Break
Employee wellbeing – bringing your whole self to work
  • Biography

    Nicola Marshall is the People Director at Welcome Break, one of the UK’s largest Motorway Service Area providers in the UK, operating High Street brands such as Starbucks, KFC, Waitrose, Burger King and Subway, as well as Hotel brands, Ramada and Days Inn. With over 300 individuals businesses, within 44 MSA’s and 31 hotels, bringing the brands alive as a franchisee brings about many challenges, not least, how to reward, recognise and create wellbeing amongst a 5,500 strong workforce.

    Nicola has a wealth of experience in the hospitality sector having worked for a number of large organisations before joining Welcome Break in 2016.

  • Presentation Outline

    In this presentation, Nicola will share her learning on running the people function in a multi-brand, multi-site operation where bringing your whole self to work is encouraged. Nicola will shine the spotlight on what frontline customer facing teams want and need in a changing work environment with particular focus on physical, mental and emotional wellbeing, as well as financial wellbeing and rewarding & recognising teams that supports their welfare.

Sam Leonard-Rawlings

Head of Learning & Organisational Development
Turning Point
We can't do hybrid - how do we stay current?
  • Biography

    Sam is the Head of Learning and Organisational Development for Turning Point, a leading social enterprise, providing health and social care services to support people with their drug and alcohol use, mental health, offending behaviour, unemployment issues and people with a learning disability. Sam has worked in the learning and Organisational Development space in the private, public and third sector, and more recently his experience comes from the world of health and social care.

  • Presentation Outline

    There has been a great deal of discussion around hybrid working, the CMI state that 88% of workers post pandemic, would like to keep working remotely. But what can you do when hybrid working isn't an option for a large part of your workforce? In Health and Social Care, the vast majority of our key roles need to be face to face, caring for the people we support. Are these roles getting overlooked in the conversations around hybrid working and how do we stay attractive in a competitive recruitment market.

Melanie Francis

Strategic People Partner
London Business School
What HR needs to know about neurodiversity
  • Biography

    Mel Francis, Chartered FCIPD, is an accomplished HR Director with over 25 years’ experience gained in the public, private and not for profit sectors.

    Mel has gained her significant experience working in the HE, Edtech, Publishing and Telecoms sectors.

    Mel is also Mum to a brilliant neurodivergent son and, following his diagnosis, she sought to increase her awareness and knowledge of neurodiverse conditions. To this end, she has been taught by Professor Amanda Kirby, a globally renowned neurodiversity specialist and achieved a qualification in neurodiversity.

    As a neurodiversity champion, Mel now takes every opportunity to increase awareness and appreciation of the brilliance of neurodiverse talent and supports organisations to become neuroinclusive throughout the employee lifecycle. She is a regular guest speaker, trainer and podcast contributor and her regular content shares on LinkedIn are well received.

  • Presentation Outline

    What is neurodiversity?
    What are the neurodiverse conditions?
    What are the traits associated with each condition?
    Why might a diagnosis help and hinder.
    Mental health and neurodiversity.
    How does employment legislation treat neurodiverse conditions?
    What case law is relevant?
    How can we be neuroinclusive in our workplace?

Speaker Programme

The Summit programme consists of inspirational keynotes, Strategy Sessions – case study led presentations followed by Q&A, interactive Action Learning Workshops, and debate. In addition, we will add value by offering a series of round tables, presentations, and toolkits in the build-up to the event.

If you have any recommendations for speakers or topics for future events please email

Register your interest in the Human Resource Summit

11 - 13 October 2023

Submit your name and email address and a member of the Summit team will send you further details including:

- the confirmed list of attendees

- instructions on how to apply for a delegate place

- sponsorship options

Your form has been submitted successfully.

Your form has been submitted successfully. Thank you for getting in touch!

We will get back to you shortly

Error - please check that you have filled out all fields properly before submitting the form.

“A very well organised event with lots of likeminded individuals, no pushy sales techniques; just genuine opportunities to build relationships. Networking in the real sense of the word.”

Clare Marshall, Head of People

“The Summit is an outstanding event where true decision-makers meet high quality providers for valuable, relaxed yet focused conversations, with a genuinely demonstrable caring level of support from the Summit team and where real business happens as a result.”

Helen Howard, Director
Complete Financial Training