Dr Kristina Brown is a Lecturer in Management and Organisations at the RCSI, Graduate School of Healthcare Management. Prior to joining RCSI, Kristina was the Director for the Executive Programme Transforming Organisational Cultures: Principles and Practices of Restorative Just Cultures and the Restorative Just Culture Community of Practice, on which she now works as a strategic advisor. Kristina holds an MBA and PhD in Management both from Durham University (UK). Her research interests are in Restorative Just Cultures, Psychological Safety and Patient Safety, in which she actively researches and collaborates to support organisations achieve sustainable implementation in these areas.
Amanda is one of the pioneering NHS Directors of Human Resources and Organisational Development in the North West. Her extensive experience includes Director level posts in a number of NHS trusts and she has operated at the most senior board levels since 2008.
Since joining Mersey Care NHS FT she has transformed the way that the trust delivers its workforce function, and has received external endorsement from the highest levels in her profession most recently leading her team to win the Organisational Development Team of the year in 2019, Workforce Well Being in 2018, PPMH Awards, Best Learning and Development in September 2018 CIPD and in June 2018, the Trust won the National SPF Award for Partnership working for the implementation of the Just & Learning Culture at the HPMA Awards. Amanda also won the HPMA Human Resources Director of the year for 2018 and in 2020 were Highly Commended in the HSJ value awards. In 2020 the trust won the Public category in the Business Culture Awards 2020 for their civility and respect campaign. In December 2022, Amanda’s teams won the HPMA awards for excellence in OD for their work on team canvass, and also at the HPFM the trust a won the Equality and Diversity Award.
Alongside, Joe Rafferty (Chief Executive of Mersey Care) and Sidney Dekker (Professor and Director of the Safety Science Innovation Labs at Griffith University in Brisbane) Amanda was the co author of a book published on 16 June 2022 titled “Restorative Just Culture in Practice, Implementation and Practice” to guide organisations on the implementation and evaluation of restorative just culture. In December 2022 Amanda and her team along with Northumbria University were awarded the PraxisAuril's Knowledge Exchange Strategic Partnership award, which recognises the success of an external partnership which demonstrates the value of collaboration.
Amanda’s passion for getting the best from everyone permeates everything she does for her colleagues going way beyond the normal expectations of her role.
In December 2022 Amanda was awarded Champion Status of CIPD, which is one of the highest levels of recognition in the world of HR and people development, for individuals who have a proven track record within organisations and have demonstrated exceptional impact on the profession over their careers. This is the highest accolade and level of membership awarded by the CIPD professional body.
It is estimated that over 6,000 workers are currently suspended in the public sector and at a cost upwards of £50 million. This can be as a result of workplace stress, bullying or harassment that are dealt with in retributive rather than restorative ways which sadly can result in people ending their own lives or suffer long term health and well-being issues. Restorative Just Culture practices recognise the important role played by dealing with adverse events and incidents by asking, who is hurt; what do they need; and whose obligation is it to meet those needs? The success of restorative responses hinges on getting the community involved in collaboratively resolving those questions and arriving at a solution that is respectful to all parties, such as, patients, families, caregivers, organisational representatives, regulators and legal and union representatives. It considers accountability in a forward-looking (rather than punitive, backwards-looking) manner, asking who needs to do what now, given their role and the expectations that come with it. In this session we cover the HR and OD principles and practices of restorative just cultures that can be applied in any organisation and sector and present the evidence base case.